How can we help?

Get help with your account, community posts, live updates, notifications, or app issues. We usually respond as soon as possible by email.

Contact Support

westhyena@gmail.com with your device type, app version if known, and a short description of the issue.

Sign-in or Account Issues

JB Lobang supports Apple, Google, and email sign-in. If sign-in fails, try updating the app, checking your network connection, and signing in again.

Posts, Comments, or Media

If a post, comment, photo, or video does not upload correctly, try again on a stable connection. Include the area, post type, and approximate time when contacting support.

Notifications

Notification delivery can depend on your device settings and network. Check that notifications are enabled for JB Lobang in your device settings.

Safety and Community Reports

To report spam, abuse, misleading content, privacy concerns, or unsafe community behavior, email support with a link or screenshot if available.

Privacy, Terms, and Deletion Requests

For privacy questions, account deletion, or personal information requests, email support from the address connected to your account when possible.

What to Include

A short description of what happened and what you expected to happen.
Your device model, operating system version, and app version if available.
Any relevant post link, screenshot, or approximate time the issue happened.